by Stephen Blanchard, PhD; Spencer Johnson, MD, 2003
Carolyn Worden’s notes: Front inside cover, “Help people reach their full potential, catch them doing something right.“
P. 61: You set one minute goals with your people to make sure they know what they are being held accountable for and what good performance looks like. You then try to catch them doing something right so you can give them a one minute praising. And then, finally, if they have all the skills to do something right and they don’t, you give them a one minute reprimand.
P. 63: The best minute I spend is the one I invest in people.
P. 68: American tradition – Performance Review, NIHYSOB Now I have you…Such managers don’t tell their people what they expect of them. They just leave them alone and then ‘zap’ them when they don’t perform at the desired level…for whatever purpose.
P. 71: Everyone is a potential winner; some people are disguised as Losers, don’t let their appearances fool you.
P. 73: Goal Review – One minute goal setting…each goal has to be written down and frequently checked, just major one and let them “run with the ball.”
Take a minute:
Look at your goals, look at your performance; see if your behavior matches your goals.
Goals begin behavior, good consequences maintain behavior.
Each major goal needs to be written down in less then 250 words.
People who feel good about themselves produce good results. (back cover)